FAQ

Welcome to Ronjax FAQ Section!

Here, you'll find answers to the most frequently asked questions about our products, services, and policies. If you need further assistance, don't hesitate to contact us:

General Questions

Q: How can I contact Ronjax customer service?
A: You can reach us via email at contact@ronjax.com or by phone at +447426446796

. We’re happy to assist you!

Orders and Shipping

Q: How can I place an order?
A: Simply browse our website, choose the products you love, add them to your cart, and proceed to checkout. Follow the on-screen steps to complete your order.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, including Visa, MasterCard, American Express, Apple Pay, Discover, Google Pay, Maestro, Diners Club, Union Pay, and JCB.

Q: How long does delivery take?
A: Orders are processed within 1 to 2 business days. After shipping, delivery typically takes 3 to 7 business days within the United Kingdom.

Q: Do you offer international shipping?
A: Currently, we only ship within the United Kingdom. However, we hope to expand our shipping options soon!

Q: Is shipping free?
A: Yes! We offer free standard shipping on all orders within the United Kingdom.

Returns and Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Returns within the UK are free.

Q: How do I return a product?
A: To initiate a return, please contact us at contact@ronjax.com with your order number and reason for return. We’ll provide a prepaid return label and instructions.

Q: Can I exchange an item?
A: Yes! Exchanges are available within 30 days of purchase. Just contact our customer service team to arrange it.

Products

Q: Are your products high-quality?
A: Absolutely! We are committed to providing high-quality products made from the best materials for durability, comfort, and style.

Q: How can I choose the right size?
A: Each product page includes a detailed description and size guide. If you need further assistance, our team is happy to help.

Q: Do you offer eco-friendly products?
A: Yes! We have a selection of environmentally friendly products designed to be both stylish and sustainable.

Account and Privacy

Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your details, and access special promotions.

Q: Is my personal information secure?
A: Yes! We take privacy and security seriously. Our website uses encryption and secure payment gateways to protect your information.

Q: How can I subscribe to your newsletter?
A: You can subscribe by entering your email in the subscription box on our homepage. Stay updated on new arrivals, promotions, and exclusive offers!

Need More Help?

Customer Service Hours:
  Monday - Friday: 09:00 - 18:00
  Saturday - Sunday: 09:00 - 14:00

 We normally respond within 12 to 24 hours.

For more ways to contact us, visit our Contact Us page. We look forward to hearing from you!