FAQ

FAQ — Ronjax

Welcome to the Ronjax FAQ section!
Here you’ll find answers to the most common questions about our lighting products, services, and policies.
Need more help? Contact us anytime.

GENERAL QUESTIONS

Q: What is Ronjax?
A: Ronjax is an online store specializing in modern lighting and interior décor. We offer a wide range of lamps, pendant lights, and light fixtures designed to bring style, warmth, and elegance to your living spaces.

Q: How can I contact Ronjax?
A: You can reach us via:

ORDERS AND PAYMENTS

Q: How can I place an order?
A: Simply browse our lighting collections, add the items you love to your cart, and complete the checkout using our secure payment system.

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Maestro…), as well as Apple Pay, Google Pay, Union Pay, iDeal, JCB, Diners Club, and Discover.

Q: Can I modify or cancel my order?
A: Yes, if it has not yet been shipped. Please contact us quickly at contact@ronjax.com for assistance.

SHIPPING

Q: What are your delivery times?
A: Delivery generally takes 4 to 9 business days, including 1–2 days for processing and 3–7 days for shipping.

Q: Is shipping free?
A: Yes, standard shipping is free for all orders within the United Kingdom.

Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking link by email to follow your parcel.

RETURNS AND REFUNDS

Q: What is your return policy?
A: You have 30 days after receipt to return an item. It must be unused, undamaged, and in its original packaging.

Q: How do I initiate a return?
A:

  1. Contact us at contact@ronjax.com with your order number.

  2. Download your return label via our portal.

  3. Send the product back according to the provided instructions.

Q: When will I receive my refund?
A: After receiving and inspecting your return, refunds are processed within 7 business days.

Q: Can I request an exchange?
A: Yes, subject to stock availability. Contact us to arrange an exchange.

PRODUCTS AND WARRANTIES

Q: Are your lighting products guaranteed?
A: Yes, all our lighting items come with a satisfaction guarantee. If a product is defective or doesn’t meet your expectations, we will provide a quick solution.

Q: Can I ask questions before purchasing?
A: Absolutely! Write to us at contact@ronjax.com if you’d like more details about any product.

PERSONAL DATA AND SECURITY

Q: Is my information secure?
A: Yes. We use secure encryption to protect all your personal data. See our Privacy Policy for more details.

Q: Do I need an account to order?
A: No, you can order as a guest. However, creating an account makes tracking easier and gives you access to exclusive offers.

CONTACT US

Questions or need assistance? The Ronjax team is here to help!

Opening hours:

  • Monday to Friday: 09:00 AM – 6:00 PM

  • Saturday – Sunday: 09:00 AM – 2:00 PM

Average response time: 24 to 48 hours

For other ways to contact us, please visit our Contact Us page.